Relationship Management
Our account managers are adept at familiarizing themselves with your operational goals and objectives, and with ensuring you’re equipped with the right devices to help achieve them. Regular service schedules ensure uninterrupted performance from your existing fleet of GCA innovations, and a seamless relationship between Account Management and Sales smoothes the transition between initial transaction and an ongoing relationship.
GCA’s skilled Relationship Managers team is consistently cited as a key element of our customers’ satisfaction and it continues to differentiate our service from that of the competition.
“The customer service we receive from GCA is invaluable. We always get to speak to a live person, get almost instant results and have never been left without support.”
Kandy Haubrich
Check Services / Collection Supervisor
Harrah’s Council Bluffs Casino / Horshoe Council Bluffs
- Number of unique gaming patrons with cash advances in the last 18 month
- 208, 714 with 11 or more transaction
- 3,313,095 with 1 to 3
- 43,656 with advances totaling more than $20,000
- 275,049 with advances totaling more than $5,000
- 1,942,989 with advances totaling more than $500
- 25% of advances are made on International cards
- $21,709,779,565 in cash dispensed in 2009