Testimonials

Lorenzo Marcotullio
Assistant Manager for Finance & Control, Casino Lugano SA, Switzerland
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and our customers. We have never had the opportunity to provide cash advances and are the first out of the three casinos in this area of Switzerland to offer this service. Our GCA account manager was always here in the beginning to help with the installation and never fails to be here when we need her. The service provided to our cashiers is tip-top, and the product is easy for them to use. We are very satisfied with GCA's service."


Lee Tak-Lim
General Manager and Director of Banco Weng Hang S.A.
“GCA’s success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau patrons and casino operators. We’re proud of our 40 year history in Macau and look forward to a long-standing, highly successful partnership.”


Keith Whyte
Executive Director of the National Council on Problem Gambling
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward, non-judgmental message is designed to help individuals with gambling problems find appropriate assistance. We've worked closely with GCA on the development of STEP as a means for our affiliates to further help problem gamblers. This is a significant enhancement to the Responsible Gaming Partnership that can have an immediate, positive impact for those individuals who need and want a stronger safety net during their recovery."


Pete Liguori
CEO for Hyatt Gaming Management Inc.
"We tried another cash access vendor but have made the decision to return to doing business with GCA. We concluded that the technology and service offered by GCA is unmatched in the industry and we are pleased to be doing business once again with this market leader."


Paul Chakmak
Senior Vice President of Finance and Treasurer for Boyd Gaming
"Our experience with GCA has been very positive, and our customers have found their products to be easy to use and convenient. Their cash access products are reliable, and have not only increased operational efficiencies but also have helped us to be more profitable."


Francis X. McCarthy, Jr.
Executive Vice President, corporate finance for Trump Casino Services, LLC
"Through Global Cash Access, we have access to unparalleled, secure patron database services. Their innovations have made an extraordinary amount of valuable data available, data that we use to improve customer service and increase business."


Len DeAngelo
Executive Vice President Operations for Penn National Gaming
"We chose GCA because they offer a broad product and service suite with unique patented technology, We look forward to doing business with GCA over the next several years."


Joe Billhimer
President and Chief Operating Officer for Hard Rock Biloxi
"With such a large percentage of gaming revenue dependent upon patrons' ability to access cash when they're at our property, choosing the right cash access partner was important to us. GCA has a demonstrated its ability to deliver easy-to-use, reliable products that increase the dollars to the floor, create operational efficiency and provide a positive customer experience when accessing cash. With our grand opening around the corner, the last thing we need to worry about is cash access service issues and we trust GCA will deliver its cash access services smoothly."


Bill Schieno
Director of Financial Services for Coushatta Casino Resort
"We've tried other vendors and have come to the realization that there is no comparison to GCA's technology and customer service. We're pleased to be back with GCA and have the assurance that what they promise will actually be delivered."


Deb Pierce
CFO for Hooters Casino Hotel
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in addition to the outstanding products it offers," said "GCA is known for creating forward-thinking technology and is a cut above the rest when it comes to providing valuable operational efficiencies and increasing the amount of cash on the casino floor."


Kyle Crane
Director of cage and credit for the Stratosphere Casino Hotel and Tower
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we are extremely pleased to continue our relationship. We're looking forward to integrating QCP Web into our cages, which will consolidate processing and improve service, and plan to move forward with Central Credit's real-time interface."


Chuck Champion
CEO for Youbet.com
"GCA is the gaming industry's leading cash access provider and understands our customer's needs. By using QuikFunds, we can serve our customers better by providing them with one more convenient, timely and secure option to place funds into their wagering account."


Peter Hannibal
Electronic Gaming Director for Gala Group
"Since a recent approval by the DCMS, we are now able to offer our customers an innovative way to access cash through QuikCash terminals. Including them in all of our casinos will improve the services and choice our members have."


Paul Collis
Managing Director for Stanley Leisure's casino division
"We've been well aware of GCA's first-rate cash access products for a long period of time, and we are extremely excited to have their terminals in our casinos. QuikCash has been a big hit with our patrons. It provides several cash access options and is easy to use."


Dr. Marvin Steinberg
Executive Director of the Connecticut Council on Problem Gambling
"When patrons who have problem gambling tendencies exclude themselves from access to cash, they are reducing temptation and supporting their ability to control their gambling. The STEP program is most effective when combined with actions by facilities to similarly limit credit and check cashing privileges.

GCA's sensitivity to problem gambling and its ongoing proactive collaboration with us is unprecedented in the cash access service industry, Far more than recreational gamblers, problem gamblers borrow money while gambling. Global Cash Access recognizes that cash machines offer the opportunity to provide information about where help is available and to offer immediate access to such help."


Cathie Sarno
Cage Director for Jackson Rancheria Casino, Hotel & Conference Center
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision with our previous vendor, we are now very happy to have GCA’s service. We can get an answer to any question 24 hours a day, and your staff is knowledgeable, friendly and efficient. Our cashiers love QCP Web, and the responses from GCA’s call center are great. Throughout the renovation of our casino, Brenda Fritschi was prompt about coming in, even on late notice, and was very patient with us when waiting for a security escort or help from our technical staff. When I have questions about billing or going to the Web site to pull information, David Shinsky always gets answers right back to me."


Jackie Barse
Cage Manager for Royal River Casino
"You name it – if I've got a question, Dave Bauer has the answer. He's there anytime we need him – day, night or weekend – and he will do whatever it takes to meet our need. We have never had service from anyone like we get from Global Cash Access. We are a long-time GCA customer, and Dave is a big part of that."


Todd Massey
Manager Cage Operations for Resorts Atlantic City
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the transition went smoothly with little interruption in service to our guests. We had two TeleCheck machines in our cage, but now with TeleCheck ECA available at all windows, our cashiers are able to remain at their windows with our customers. Once a guest is in the system, the transactions are completed much faster. I believe the system also helps reduce our risk – which we're very pleased about."


Phil Reed
Cage Manager for Santa Ana Star Casino
"I would like to thank GCA and Cal Roskeland for everyone 's help during the transition of GCA's financial service center into our cage with the installation of QCP Web, TeleCheck, Western Union and credit card cash advance services. Special thanks also to Lisa Miller for her teaching efforts with my staff as well as myself. The July 4 weekend was very busy, and my cage staff came through it with flying colors. Many thanks for your support right from the start –you have always been there for us when needed."


Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP Web. Our customers were not even aware of the change over. Scott is a very professional and knowledgeable account manger. His customer service skills and training abilities are at the top of the scale."


Ed Mackie
Director Of Mutuals for Gulfstream Race Track
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide great service and are always here when we need them. QuikCash works great for us, and our patrons are able to obtain money quickly."


Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious. Scott can handle any issue we have and always calls me back right away if there is an issue that needs to be addressed. When we installed TeleCheck, he was on site for several days to train our staff and manage the transition."


Nancy Smithwick
Cage Manager for Sky Ute Lodge And Casino
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see if things are running smoothly. She tries to make everything work well for us."


Michelle Fouts
Marketing Director for Bronco Billy's Casino
"QuikMarketing helped us to target new prospects that were known gaming patrons. We received a 13 percent response rate and were very pleased with the service."


Bruce Hinckley
Senior vice president and chief financial officer for Pinnacle Entertainment
"Working with GCA allows us to improve cash access operations for our casinos. GCA provides several cash access products and services across one platform, which helps our casinos operate more efficiently and improves customer service."


Dwaine Vest
Banking Director for Casino Calgary
"We recently had a guest who claimed he never received money from a cash call that had occurred two months ago. We placed a call into GCA's help desk, and we were amazed at how the call was handled. A representative from the billing department, who was extremely accommodating and friendly, was able to pull up the transaction so we could verify our information in a matter of minutes. We know we can rely on GCA for complete service, from their billing department to our account manager, Lisa Norton."


Michele Crowe
Cage/Credit Manager for Par-A-Dice Casino
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to have a need, Chris is ready to help us out. Even if he's out of town, he'll talk us through things. He's also very friendly and knowledgeable."


Cheryl Feist
Cash Desk Manager for Prairie Knights Casino & Resort
"Dave Bauer (GCA account manager) really takes care of our property! He makes frequent visits to address any concerns we might have and ensures that our equipment is running efficiently by conducting test sessions and completing upgrades. GCA's equipment is trouble-free and the call center is extremely helpful."


Kent M. Artley
Cage Director, Kewadin Casinos
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer service. Global Cash Access is there to assist us in meeting this goal."


Carol Funk
Cage Manager, Indian Head Casino
"I have enjoyed working with everyone at Global Cash Access. Everyone is very helpful and knowledgeable. The customer service is excellent. I wish more businesses were like Global Cash Access. Thank you for your help."


Mr. Donn Parsons
Mutual Manager, Derby Lane Greyhound Track
"We have had a very good experience with Global Cash Access. Customer satisfaction is very high. Our accounts have been handled in a professional timely manner. The company maintains and updates their equipment on a timely basis causing us very little or no down time. Their account representatives are very friendly and accessible to answer any of our questions or take care of any needs that we may encounter. I would highly recommend this company to any organization requiring this type of service."


Ms. Pam Pfaff
Manager of Revenue Audit, Casino Princesa
"The cash advance services have been an asset to our ship. They have provided us with the ability to offer our Casino guests a reliable and efficient method of obtaining cash. The decision to switch our cash advance services from Imperial Bank to Global Cash Access was based on the following points: excellent track record, reliability, and personalized support. I would like to thank Helen and Ashley Bowditch for the incredible support and assistance that they have provided Casino Princesa. Both have consistently extended optimum customer service to our company."


Bernadette Lujan
Casino Cage Manager, Taos Mountain Casino
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to the customers because we have so many tourists who come through on the weekends when the banks are closed."


Jeff Pascal
Shift Supervisor, Trump Plaza Hotel & Casino
"During recent discussions with Cage and Pit Supervisors the area of Global Cash Access was one of the topics. Everyone was in agreement that our representative Brian Keena does a great job servicing our needs at Trump Plaza.

There are three areas where Brian sets the bench mark for all outside vendors to live up to. First, Brian is consistently open and friendly. He is very easy to talk to and in our meeting everyone spoke on how Brian remembered their name after just a brief meeting. He has that rare talent that he just seems to be like an old friend.

Secondly, Brian is knowledgeable. Ask him a question and you get the answer. You also get the answer in a way that is easy to understand yet Brian never comes off as either patronizing or condescending. If Brian doesn't know the answer to something you know he will get back to you ASAP. This leads to the third area Brian excels at, follow through. If Brian tells us a new hand held unit will be here tomorrow, it's a sure bet (and that's very rare in a casino)! We rely on Brian and he has never let us down.

Although Brian only deals with a few people in management he has also made himself known to all of our front line people in a very positive way. Above and beyond, yes that's Brian. Brian Keena is Global Cash to us and we think Global Cash couldn't be represented better."


Al Britton
President and Chief Operating Officer Claridge
"This new equipment is another demonstration of Global Cash Access' commitment to innovation, which benefits their customers as well as ours."