"To me, CSI is a priceless investment.”
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer service. Global Cash Access is there to assist us in meeting this goal."
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to have a need, Chris is ready to help us out. Even if he's out of town, he'll talk us through things. He's also very friendly and knowledgeable."
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to the customers because we have so many tourists who come through on the weekends when the banks are closed."
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious. Scott can handle any issue we have and always calls me back right away if there is an issue that needs to be addressed. When we installed TeleCheck, he was on site for several days to train our staff and manage the transition."
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see if things are running smoothly. She tries to make everything work well for us."
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide great service and are always here when we need them. QuikCash works great for us, and our patrons are able to obtain money quickly."
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP Web. Our customers were not even aware of the change over. Scott is a very professional and knowledgeable account manger. His customer service skills and training abilities are at the top of the scale."
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the transition went smoothly with little interruption in service to our guests. We had two TeleCheck machines in our cage, but now with TeleCheck ECA available at all windows, our cashiers are able to remain at their windows with our customers. Once a guest is in the system, the transactions are completed much faster. I believe the system also helps reduce our risk – which we're very pleased about."
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision with our previous vendor, we are now very happy to have GCA’s service. We can get an answer to any question 24 hours a day, and your staff is knowledgeable, friendly and efficient. Our cashiers love QCP Web, and the responses from GCA’s call center are great. Throughout the renovation of our casino, Brenda Fritschi was prompt about coming in, even on late notice, and was very patient with us when waiting for a security escort or help from our technical staff. When I have questions about billing or going to the Web site to pull information, David Shinsky always gets answers right back to me."
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we are extremely pleased to continue our relationship. We're looking forward to integrating QCP Web into our cages, which will consolidate processing and improve service, and plan to move forward with Central Credit's real-time interface."
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in addition to the outstanding products it offers. GCA is known for creating forward-thinking technology and is a cut above the rest when it comes to providing valuable operational efficiencies and increasing the amount of cash on the casino floor."
"GCA's success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau patrons and casino operators. We're proud of our 40 year history in Macau and look forward to a long-standing, highly successful partnership."
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward, non-judgmental message is designed to help individuals with gambling problems find appropriate assistance. We've worked closely with GCA on the development of STEP as a means for our affiliates to further help problem gamblers. This is a significant enhancement to the Responsible Gaming Partnership that can have an immediate, positive impact for those individuals who need and want a stronger safety net during their recovery."
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and our customers. We have never had the opportunity to provide cash advances and are the first out of the three casinos in this area of Switzerland to offer this service. Our GCA account manager was always here in the beginning to help with the installation and never fails to be here when we need her. The service provided to our cashiers is tip-top, and the product is easy for them to use. We are very satisfied with GCA's service."