"To me, CSI is a priceless investment.” Lenny Lisle
Marketing Manager Indiana Grand Casino
"During recent discussions with Cage and Pit Supervisors the area of Global Cash Access was one of the topics. Everyone was in agreement that our representative Brian Keena does a great job servicing our needs at Trump Plaza. There are three areas where Brian sets the benchmark for all outside vendors to live up to. First, Brian is consistently open and friendly. He is very easy to talk to and in our meeting everyone spoke on how Brian remembered their name after just a brief meeting. He has that rare talent that he just seems to be like an old friend. Secondly, Brian is knowledgeable. ...expandAsk him a question and you get the answer. You also get the answer in a way that is easy to understand yet Brian never comes off as either patronizing or condescending. If Brian doesn't know the answer to something you know he will get back to you ASAP. This leads to the third area Brian excels at, follow through. If Brian tells us a new hand held unit will be here tomorrow, it's a sure bet (and that's very rare in a casino)! We rely on Brian and he has never let us down. Although Brian only deals with a few people in management he has also made himself known to all of our front line people in a very positive way. Above and beyond, yes that's Brian. Brian Keena is Global Cash to us and we think Global Cash couldn't be represented better."closeJeff Pascal
Shift Supervisor, Trump Plaza Hotel & Casino
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer service. Global Cash Access is there to assist us in meeting this goal." Kent M. Artley
Cage Director, Kewadin Casinos
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to have a need, Chris is ready to help us out. Even if he's out of town, he'll talk us through things. He's also very friendly and knowledgeable." Michele Crowe
Cage/Credit Manager for Par-A-Dice Casino
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to the customers because we have so many tourists who come through on the weekends when the banks are closed." Bernadette Garcia
Casino Cage Manager, Taos Mountain Casino
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious. Scott can handle any issue we have and always calls me back right away if there is an issue that needs to be addressed. When we installed TeleCheck, he was on site for several days to train our staff and manage the transition." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see if things are running smoothly. She tries to make everything work well for us." Nancy Smithwick
Cage Manager for Sky Ute Lodge And Casino
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide great service and are always here when we need them. QuikCash works great for us, and our patrons are able to obtain money quickly." Ed Mackie
Director Of Mutuals for Gulfstream Race Track
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP Web. Our customers were not even aware of the change over. Scott is a very professional and knowledgeable account manger. His customer service skills and training abilities are at the top of the scale." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the transition went smoothly with little interruption in service to our guests. We had two TeleCheck machines in our cage, but now with TeleCheck ECA available at all windows, our cashiers are able to remain at their windows with our customers. Once a guest is in the system, the transactions are completed much faster. I believe the system also helps reduce our risk – which we're very pleased about." Todd Massey
Manager Cage Operations for Resorts Atlantic City
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision with our previous vendor, we are now very happy to have GCA’s service. We can get an answer to any question 24 hours a day, and your staff is knowledgeable, friendly and efficient. Our cashiers love QCP Web, and the responses from GCA’s call center are great. Throughout the renovation of our casino, Brenda Fritschi was prompt about coming in, even on late notice, and was very patient with us when waiting for a security escort or help from our technical staff. ...expandWhen I have questions about billing or going to the Web site to pull information, David Shinsky always gets answers right back to me."closeCathie Sarno
Cage Director for Jackson Rancheria Casino, Hotel & Conference Center
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we are extremely pleased to continue our relationship. We're looking forward to integrating QCP Web into our cages, which will consolidate processing and improve service, and plan to move forward with Central Credit's real-time interface." Kyle Crane
Director of Cage and Credit for the Stratosphere Casino Hotel and Tower
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in addition to the outstanding products it offers. GCA is known for creating forward-thinking technology and is a cut above the rest when it comes to providing valuable operational efficiencies and increasing the amount of cash on the casino floor." Deb Pierce
CFO for Hooters Casino Hotel
"GCA's success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau patrons and casino operators. We're proud of our 40 year history in Macau and look forward to a long-standing, highly successful partnership." Lee Tak-Lim
General Manager and Director of Banco Weng Hang S.A.
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward, non-judgmental message is designed to help individuals with gambling problems find appropriate assistance. We've worked closely with GCA on the development of STEP as a means for our affiliates to further help problem gamblers. This is a significant enhancement to the Responsible Gaming Partnership that can have an immediate, positive impact for those individuals who need and want a stronger safety net during their recovery." Keith Whyte
Executive Director of the National Council on Problem Gambling
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and our customers. We have never had the opportunity to provide cash advances and are the first out of the three casinos in this area of Switzerland to offer this service. Our GCA account manager was always here in the beginning to help with the installation and never fails to be here when we need her. The service provided to our cashiers is tip-top, and the product is easy for them to use. We are very satisfied with GCA's service." Lorenzo Marcotullio
Assistant Manager for Finance & Control, Casino Lugano SA, Switzerland