Global Cash Access and Responsible Gaming
Since the beginning, GCA has had a long-standing commitment to promoting responsible gaming. In 1999 we launched our Responsible Gaming Partnership program, a first of many responsible gaming partnerships to address underage and problem gambling. GCA has since been working with leading responsible gaming associations worldwide to develop the most comprehensive tools in the industry to help prevent problem gamblers from obtaining funds in a casino.
With a global reach and a local focus, our initiatives and controlled solutions enable casinos to enhance their promotion of responsible gaming while helping them comply with local laws, customs and culture in the prevention of problem gambling. GCA's unique solutions allow for specific tracking and limit options found to be valuable in the prevention of problem gambling specific to both the customer or transaction.
STEP (Self-Transaction Exclusion Program)
STEP (Self Transaction Exclusion Program) is an extension of GCA’s Responsible Gaming Partnership. This program gives patrons the option to exclude themselves at GCA’s cash advance and ATM network in nearly 1,000 gaming establishments within the United States.
When the required authorization forms are complete, access to cash through GCA’s network will be either denied or reactivated depending on the instructions given (reactivation requires a one-year waiting period).
To use STEP:
- Download the required Reject Card or Reactivate Card form.
- Print out appropriate form – Reject Card instructs GCA to reject cash advances, Reinstate Card instructs GCA to remove the rejection
- Fill in appropriate form – one form instructs GCA to reject cash advances (Reject Card), the other instructs GCA to remove the rejection (Reinstate Card)
- Mail completed form to Global Cash Access, Inc., Attn: Cheryl Dotson, Global Cash Access, 3525 East Post Road, Suite 120, Las Vegas, NV 89120.
- Questions? Call 800-833-7110