Service & Support
- Relationship Management
- Kiosk Service
- Ultimate in Sales Support
- Concierge Desk
- Resolution Center
- Call Center
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide..." Ed Mackie
Director Of Mutuals for Gulfstream Race Track
"With such a large percentage of gaming revenue dependent upon patrons' ability to access cash when they're at our property,..." Joe Billhimer
President and Chief Operating Officer for Hard Rock Biloxi
Serving over 1,100 casinos..."
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we..." Kyle Crane
Director of Cage and Credit for the Stratosphere Casino Hotel and Tower
Over $35,000 in transactions per..."
Licensed in over 350..."
Over $52 million in transactions per..."
"We tried another cash access vendor but have made the decision to return to doing business with GCA. We concluded that the..." Pete Liguori
CEO for Hyatt Gaming Management Inc.
"During recent discussions with Cage and Pit Supervisors the area of Global Cash Access was one of the topics. Everyone was in..." Jeff Pascal
Shift Supervisor, Trump Plaza Hotel & Casino
"We've tried other vendors and have come to the realization that there is no comparison to GCA's technology and customer service...." Bill Schieno
Director of Financial Services for Coushatta Casino Resort
Approximately $21 billion in cash was distributed to gaming patrons in..."
"QuikMarketing helped us to target new prospects that were known gaming patrons. We received a 13 percent response rate and were..." Michelle Fouts
Marketing Director for Bronco Billy's Casino
Over 8,000 patron touch points around the..."
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and..." Lorenzo Marcotullio
Assistant Manager for Finance & Control, Casino Lugano SA, Switzerland
"Our experience with GCA has been very positive, and our customers have found their products to be easy to use and convenient...." Paul Chakmak
Senior Vice President of Finance and Treasurer for Boyd Gaming
2012 3in1 Debit Rollover =..."
"We recently had a guest who claimed he never received money from a cash call that had occurred two months ago. We placed a call..." Dwaine Vest
Banking Director for Casino Calgary
GCA delivered over $800 million in POS DEBIT to our customers casino floor from our patented 3-in-1 Rollover in..."
Over a decade of service to the world's leading gaming..."
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to..." Bernadette Garcia
Casino Cage Manager, Taos Mountain Casino
Over 5,000 telco connections all facilitating cash to casino..."
GCA processes the equivalent of $56 in transactions for every person in the..."
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in..." Deb Pierce
CFO for Hooters Casino Hotel
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision..." Cathie Sarno
Cage Director for Jackson Rancheria Casino, Hotel & Conference Center
Over 90 million transactions..."
Over 400 employees dedicated to customer service &..."
"Since a recent approval by the DCMS, we are now able to offer our customers an innovative way to access cash through QuikCash..." Peter Hannibal
Electronic Gaming Director for Gala Group
GCA delivered over $802 million in POS DEBIT to our customers casino floor from our patented 3-in-1..."
"When patrons who have problem gambling tendencies exclude themselves from access to cash, they are reducing temptation and..." Dr. Marvin Steinberg
Executive Director of the Connecticut Council on Problem Gambling
5% of GCA cash advances are..."
GCA has a rich database of over 14 million unique patrons, accessible through Central..."
Services offered in over 35..."
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP..." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
Our Call Center converted over $75M in call referrals to approved transactions in..."
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see..." Nancy Smithwick
Cage Manager for Sky Ute Lodge And Casino
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to..." Michele Crowe
Cage/Credit Manager for Par-A-Dice Casino
"You name it – if I've got a question, Dave Bauer has the answer. He's there anytime we need him – day, night or weekend –..." Jackie Barse
Cage Manager for Royal River Casino
"We have had a very good experience with Global Cash Access. Customer satisfaction is very high. Our accounts have been handled..." Mr. Donn Parsons
Mutual Manager, Derby Lane Greyhound Track
"We've been well aware of GCA's first-rate cash access products for a long period of time, and we are extremely excited to have..." Paul Collis
Managing Director for Stanley Leisure's Casino Division
Over $19 billion in cash dispensed in..."
"Through Global Cash Access, we have access to unparalleled, secure patron database services. Their innovations have made an..." Francis X. McCarthy, Jr.
Executive Vice President, corporate finance for Trump Casino Services, LLC
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward,..." Keith Whyte
Executive Director of the National Council on Problem Gambling
"This new equipment is another demonstration of Global Cash Access' commitment to innovation, which benefits their customers as..." Al Britton
President and Chief Operating Officer Claridge
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer..." Kent M. Artley
Cage Director, Kewadin Casinos
"The cash advance services have been an asset to our ship. They have provided us with the ability to offer our casino guests a..." Ms. Pam Pfaff
Manager of Revenue Audit, Casino Princesa
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious...." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the..." Todd Massey
Manager Cage Operations for Resorts Atlantic City
"I would like to thank GCA and Cal Roskeland for everyone 's help during the transition of GCA's financial service center into..." Phil Reed
Cage Manager for Santa Ana Star Casino
"GCA's success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau..." Lee Tak-Lim
General Manager and Director of Banco Weng Hang S.A.
GCA processes over $2 million in transactions per..."
"Dave Bauer (GCA account manager) really takes care of our property! He makes frequent visits to address any concerns we might..." Cheryl Feist
Cash Desk Manager for Prairie Knights Casino & Resort
"We chose GCA because they offer a broad product and service suite with unique patented technology. We look forward to doing..." Len DeAngelo
Executive Vice President Operations for Penn National Gaming
"I have enjoyed working with everyone at Global Cash Access. Everyone is very helpful and knowledgeable. The customer service is..." Carol Funk
Cage Manager, Indian Head Casino
"Working with GCA allows us to improve cash access operations for our casinos. GCA provides several cash access products and..." Bruce Hinckley
Senior vice president and chief financial officer for Pinnacle Entertainment
"GCA is the gaming industry's leading cash access provider and understands our customer's needs. By using QuikFunds, we can serve..." Chuck Champion
CEO for Youbet.com
"To me, CSI is a priceless..." Lenny Lisle
Marketing Manager Indiana Grand Casino
Relationship Management
Our Relationship Managers help realize your operational goals, ensuring you’re equipped with the right devices, casino technology and gaming services to achieve your objectives. Regular service schedules assure optimal performance from your fleet of GCA innovations and user-friendly casino technology for your patrons. A seamless link between Relationship Management and Sales ensures a smooth transition between initial transaction and ongoing support.
GCA’s skilled Relationship Management team is consistently cited as a key element of our customers’ satisfaction and it continues to differentiate our service from that of the competition. Our defining difference becomes evident with 24 hour / 7 day a week service we provide with access to both our helpdesk, as well as to personally assigned Relationship Managers.
We customize a list of contacts for our customers to meet their casino technology and gaming services needs, and are highly focused on quick reaction times to any of our customers’ concerns maintaining an exceptional level of fast, personalized service that we take pride in delivering.
For more information on casino technology and gaming services provided by GCA, see Concierge Desk
