Service & Support
- Relationship Management
- Kiosk Service
- Ultimate in Sales Support
- Concierge Desk
- Resolution Center
- Call Center
Licensed in over 350..."
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see..." Nancy Smithwick
Cage Manager for Sky Ute Lodge And Casino
"Our experience with GCA has been very positive, and our customers have found their products to be easy to use and convenient...." Paul Chakmak
Senior Vice President of Finance and Treasurer for Boyd Gaming
Over 400 employees dedicated to customer service &..."
Over 90 million transactions..."
2012 3in1 Debit Rollover =..."
"We've tried other vendors and have come to the realization that there is no comparison to GCA's technology and customer service...." Bill Schieno
Director of Financial Services for Coushatta Casino Resort
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we..." Kyle Crane
Director of Cage and Credit for the Stratosphere Casino Hotel and Tower
"To me, CSI is a priceless..." Lenny Lisle
Marketing Manager Indiana Grand Casino
Over a decade of service to the world's leading gaming..."
Over $19 billion in cash dispensed in..."
"I have enjoyed working with everyone at Global Cash Access. Everyone is very helpful and knowledgeable. The customer service is..." Carol Funk
Cage Manager, Indian Head Casino
"The cash advance services have been an asset to our ship. They have provided us with the ability to offer our casino guests a..." Ms. Pam Pfaff
Manager of Revenue Audit, Casino Princesa
"We tried another cash access vendor but have made the decision to return to doing business with GCA. We concluded that the..." Pete Liguori
CEO for Hyatt Gaming Management Inc.
GCA processes over $2 million in transactions per..."
Our Call Center converted over $75M in call referrals to approved transactions in..."
"You name it – if I've got a question, Dave Bauer has the answer. He's there anytime we need him – day, night or weekend –..." Jackie Barse
Cage Manager for Royal River Casino
GCA delivered over $800 million in POS DEBIT to our customers casino floor from our patented 3-in-1 Rollover in..."
"Through Global Cash Access, we have access to unparalleled, secure patron database services. Their innovations have made an..." Francis X. McCarthy, Jr.
Executive Vice President, corporate finance for Trump Casino Services, LLC
Approximately $21 billion in cash was distributed to gaming patrons in..."
Services offered in over 35..."
"QuikMarketing helped us to target new prospects that were known gaming patrons. We received a 13 percent response rate and were..." Michelle Fouts
Marketing Director for Bronco Billy's Casino
Over $52 million in transactions per..."
"GCA is the gaming industry's leading cash access provider and understands our customer's needs. By using QuikFunds, we can serve..." Chuck Champion
CEO for Youbet.com
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP..." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer..." Kent M. Artley
Cage Director, Kewadin Casinos
"Since a recent approval by the DCMS, we are now able to offer our customers an innovative way to access cash through QuikCash..." Peter Hannibal
Electronic Gaming Director for Gala Group
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious...." Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide..." Ed Mackie
Director Of Mutuals for Gulfstream Race Track
"We chose GCA because they offer a broad product and service suite with unique patented technology. We look forward to doing..." Len DeAngelo
Executive Vice President Operations for Penn National Gaming
"When patrons who have problem gambling tendencies exclude themselves from access to cash, they are reducing temptation and..." Dr. Marvin Steinberg
Executive Director of the Connecticut Council on Problem Gambling
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the..." Todd Massey
Manager Cage Operations for Resorts Atlantic City
"We have had a very good experience with Global Cash Access. Customer satisfaction is very high. Our accounts have been handled..." Mr. Donn Parsons
Mutual Manager, Derby Lane Greyhound Track
"I would like to thank GCA and Cal Roskeland for everyone 's help during the transition of GCA's financial service center into..." Phil Reed
Cage Manager for Santa Ana Star Casino
"Dave Bauer (GCA account manager) really takes care of our property! He makes frequent visits to address any concerns we might..." Cheryl Feist
Cash Desk Manager for Prairie Knights Casino & Resort
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to..." Michele Crowe
Cage/Credit Manager for Par-A-Dice Casino
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to..." Bernadette Garcia
Casino Cage Manager, Taos Mountain Casino
Serving over 1,100 casinos..."
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and..." Lorenzo Marcotullio
Assistant Manager for Finance & Control, Casino Lugano SA, Switzerland
"With such a large percentage of gaming revenue dependent upon patrons' ability to access cash when they're at our property,..." Joe Billhimer
President and Chief Operating Officer for Hard Rock Biloxi
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in..." Deb Pierce
CFO for Hooters Casino Hotel
5% of GCA cash advances are..."
"We recently had a guest who claimed he never received money from a cash call that had occurred two months ago. We placed a call..." Dwaine Vest
Banking Director for Casino Calgary
"This new equipment is another demonstration of Global Cash Access' commitment to innovation, which benefits their customers as..." Al Britton
President and Chief Operating Officer Claridge
Over $35,000 in transactions per..."
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision..." Cathie Sarno
Cage Director for Jackson Rancheria Casino, Hotel & Conference Center
GCA delivered over $802 million in POS DEBIT to our customers casino floor from our patented 3-in-1..."
"We've been well aware of GCA's first-rate cash access products for a long period of time, and we are extremely excited to have..." Paul Collis
Managing Director for Stanley Leisure's Casino Division
"Working with GCA allows us to improve cash access operations for our casinos. GCA provides several cash access products and..." Bruce Hinckley
Senior vice president and chief financial officer for Pinnacle Entertainment
Over 8,000 patron touch points around the..."
GCA has a rich database of over 14 million unique patrons, accessible through Central..."
"During recent discussions with Cage and Pit Supervisors the area of Global Cash Access was one of the topics. Everyone was in..." Jeff Pascal
Shift Supervisor, Trump Plaza Hotel & Casino
Over 5,000 telco connections all facilitating cash to casino..."
GCA processes the equivalent of $56 in transactions for every person in the..."
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward,..." Keith Whyte
Executive Director of the National Council on Problem Gambling
"GCA's success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau..." Lee Tak-Lim
General Manager and Director of Banco Weng Hang S.A.
Ultimate in Sales Support
GCA's 3-in-1 Rollover
“We have proof that GCA’s patented 3-in-1 rollover technology puts more cash on the floor.”
When we replaced our competitor’s standard single-function ATMs with GCA’s 3-in-1 ATMs at one of the country’s largest casinos, the amount of cash delivered to the casino floor increased by 18 percent. We knew this would happen, only because we’ve made it happen elsewhere, many times.
Other casinos previously using a plain-vanilla ATM solution saw significant increases in cash to their floor, as much as 29%.
If an ATM request is declined, as 30 percent of requests are, GCA’s 3-in-1 rollover technology automatically suggests a debit card withdrawal, followed by a credit card advance. We even started adding check cashing to our newer machines, so it should really be called 4-in-1 rollover technology.
Now you get 3-in-1 rollover technology on all our cash access and TITO terminals.
Even better, the 3-in-1 rollover technology is not limited to our ATM’s, it is also featured on the NRT™ QuickJack Plus combination ATM redemption kiosk.